GDPR and Conversational Channels

Privacy Policy

This page briefly describes the data processing performed by StudioLink when WhatsApp, Telegram, and email are used to manage documents and deadlines.

Data Controller and Service Scope

The data controller for the contents published on this site is DATA AND PROCESS SRL, located in Via Firenze 99, Bastia Umbra (PG), Italy, VAT ID 03712770548. StudioLink is a conversational support platform for professional firms that manages operational communications related to documents, reminders, and matter status.

Categories of Processed Data

Identification and contact data provided by the user or the firm's client.
Messages exchanged on WhatsApp, Telegram, and email channels for service delivery.
Technical metadata required to track delivery, read receipts, timestamps, and consent management.
Documents and attachments sent for administrative, tax, or informational purposes.

Purposes and Legal Basis

Data is processed to organize communication between the firm and the client, send reminders, receive documents, answer frequent requests, and transfer the case to a human operator. Legal bases include the execution of contractual measures and organizational legitimate interest.

Use of Bots and Messaging Platforms

Part of the communications may be handled by bots configured on behalf of the firm. Messages received via WhatsApp Business Platform, Telegram, or email can be analyzed for classification and routing.